Frequently Asked Questions
The Basics: What is an Escape Room?
An Escape Room is a timed team exercise in the form of a puzzle adventure game played in a controlled environment, usually in a space with multiple rooms. The fun comes from solving various challenges with the team in a linear progression to achieve the ultimate goal of "Escaping." Well designed Escape Rooms require the team to work together and are not solvable as a solo player. Ours requires at least 3.
How can an Escape Room be mobile?
Our room is built inside a very large truck and is the perfect size for a team of up to 11. It is multi-room with normal ceiling height, A/C and fantastic lighting. We spent almost two years building out all the required safety systems and puzzle challenges to make it a safe, exhilarating and immersive experience. **No, it does not move when you are in it. :-)
Are Escape Rooms scary?
Not this one! You'll be too busy trying to solve the puzzles. FYI you are never actually locked into an Escape Room. All exits are clearly marked and accessible at anytime. However, they are One-Way exits, so remember to use the restroom before you go in. ;-)
What does 'Not In Play' mean?
Anything marked with Not in Play means that it is not part of the game and should not be touched. In other words, it's a waste of your precious game time to look at it.
What does "use no force" mean in Escape Games?
Our motto is: Make it open, Don't break it open!
How do I book the room for an event or private party?
Please call us or email at: 650-308-4734 or email@example.com for more information and schedule the event.
What's the youngest age allowed?
As we all know, kids come in a wide variety of temperaments and abilities. We find that if they are under 8, generally, they are likely to be a little lost, but even so may still enjoy being in the room with their adults. An Escape Room is not geared towards children and the solutions will not be easy for them. Typically, the cutoff is 8, but check in with us if you have a special situation. Kids under 18 require a signed waiver from a guardian. Kids under 12 must have an adult with them. If your kid of ANY age is easily bored and/or rambunctious, then this is not the place for them. Children under 15 can only attend as part of a team that is known to them. Meaning, they can't be placed into a group with adult strangers.
Is the game physically challenging?
No physical exertion is required and most of the game is designed to be accessible from wheel chair height.
Will this be TOO hard? What if we get stuck?
Well designed escape rooms have been thoroughly tested to make sure they are not ridiculously difficult, and have a minimum of "red herrings" (dead ends.) Ours also allows you to select the difficulty level, with the easiest setting providing extra clues when you get stuck. In addition, the operator is available to help guide you through any sticking points to make sure you don't leave totally frustrated. We'll take good care of you, don't worry. ;-)
You mention Lasers, are they safe?
We are using unfocused lasers, where the laser lens has been removed. Essentially, they are only bright flashlights now. We also require participants to wear supplied laser protection glasses when the lasers are on as an added measure. So yes, quite safe.
Where will the truck be?
If you are looking to schedule a private session, then you can come to us in the San Carlos/Belmont area by pre-arranging sessions. We can also come to you if you have a space that will support the truck's requirements. Contact us either way for all the details.
What is the cost and the difference between the full and half-time versions?
The full version is 55 minutes long, has 24 objectives and costs $300 per private session for up to 10 adults or 11 children. The shorter session is 30 minutes and is for large groups or festivals only. It has 16 objectives and costs $200 per private session. It has the same limits on the number of people. The most fun aspects of the game are all still there. We just remove a middle sequence to expedite for events, team building and parties where more people would like to give it a try. Delivery fees vary by distance and are on top of the session fee.
How do the group selectable Levels work?
To ensure everyone has fun, from newbies to experts, we have implemented selectable "Levels."
Level 1 Players won't get stuck very long without receiving a little help from a Video Clue, or the Game Master to help get you on track. The group can invoke the clue or ask the GM.
Level 2 Players will receive basic clues if stuck for a maximum of three requests. The GM can always call in to help.
Level 3 You are on your own. See the "Clean Escape Challenge" on the home page for details. (Advised only for the very experienced escapers.)